Terms & Conditions

Deposit & Cancellation Rules – Off-Peak Periods: 

Non-Promotional/ Non-Discounted Rates: 

  • A deposit equal to 1 Night’s accommodation is payable at time of booking. The balance is due on the day of arrival.
  • The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
  • If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

 

Promotional/ Discounted Rates: 

  • A deposit equal to 50% of the total booking cost is payable at time of booking. The balance is due on the day of arrival.
  • The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
  • If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

 

Deposit & Cancellation Rules – Peak Periods/Events: 

Applies to all bookings and rate types, including groups of more than 3 rooms:

  • Full pre-payment is required at time of booking.
  • The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event the guest is attending is cancelled.
  • If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

 

Deposit & Cancellation Rules – Groups: 

Please refer to your group agreement for details.

Our Pets Policy

Our park is pet friendly and any visit by you and your pet is subject to the following conditions:

  • Your pet must be kept on a leash at all times when on park property.
  • Any disturbances such as barking must be kept to an absolute minimum to ensure that other guests are not inconvenienced.
  • You are responsible for cleaning up after your pet.
  • With the exception of guide dogs, all other pets are not allowed in any of our accommodation or facilities such as Amenities, Playground and Laundry.
  • You agree to be responsible for all property damages and/or personal injuries resulting from your pet. You further agree to indemnify and hold harmless Sustainable Park Holdings and its entities, its owners and operators, from all liability and damage suffered as a result of your pet.
  • We have a small number of pet friendly cabins, and these must be booked in advance and are subject to availability.
  • Pets are not allowed inside any of the other cabins, at any time.
  • Any evidence of pets inside non pet friendly cabins, or if a pet friendly cabin is left in an excessively dirty state be a pet, an additional cleaning fee of $100.00 will be incurred.